Terms of Use

 

For orchestra bookings:

Acceptance of musiversal's Terms

All recording sessions booked at www.musiversal.com fall under musiversal's Terms of Use. Therefore, upon booking a session, the client, hereafter referred to as “you” / ”your”, is agreeing with musiversal's Terms of Use described below.

1 - Booking date and time
The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session and you will be notified at the earliest convenience.

2 - Planned sessions
If a session does not reach a minimum of 50% booking capacity, musiversal reserves the right to postpone it until demand is sufficient to book a new session.

 

3 - Booked session validity
All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product specific booking into a voucher with value of the original booking that is eligible to use for any available musiversal product. 
The reason for this term is that our orchestras, musicians and other music partners change, increase prices etc. 

 

4 - Booking postponing cost
After making a booking, you can request musiversal to postpone your session to a later date for no additional cost if the notice is given up to 30 days prior to the recording session date. If you wish to postpone your session to a later date and notify us 30 days or less before the date of your session, a rescheduling cost equivalent to 50% of the amount of the session cost applies.

 

5 - Score submissions
You must submit your scores at least 15 days before your recording session. If you are not able to submit the scores by then, musiversal will schedule your recording session to the next available date and a 50% postponing session fee will apply.

 

6 - Transcription and orchestration services
In the event your order includes the transcription, orchestration, arrangement or original composition of music, musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by musiversal prior to the booking if requested by you.

 

7 - Score review
musiversal asks composers to submit the scores at least 15 days before the recording date in order to give our conductor time to review all the pieces that we will record. If any issues come up during the review process, we will have time to contact the composer to make any necessary changes. Note that if your orchestration is not well written, it will affect the recording outcome and it may not sound like VST or computer generated music.

 

8 - Recording ratios
Consider the following relation between session length and music time:

  • 14-minute session… record up to 1 minute of music

  • 21-minute session… record up to 2 minutes of music

  • 28-minute session… record up to 3 minutes of music

  • 1-hour session… record up to 6 minutes of music

  • 3-hour session… record up to 18 minutes of music

  • ​6-hour session… record up to 36 minutes of music

These time settings are not linear. They are subject to change depending on the difficulty of each piece. If you find your piece requires more recording time due to hard passages please contact support so we can advise you on the recording time.

9 - Overdubbing
You can record overdubs in all of our recording sessions. For UK based sessions, a 200% of the whole session fee is applied for each overdub. For non-UK sessions, a 100% of your session fee applies for each overdub.

 

10 - Physical recording session attendance
musiversal’s sessions are held remotely. However, for orchestral recording session bookings longer than 1 hour, musiversal accepts and welcomes your physical attendance in the recording session. We welcome you to the studio and into the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high quality recording. Each recording session shorter than 1 hour can only be attended remotely.

 

11 - Streaming 
All musiversal shared recording sessions have audio and video live streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through. Eitherway, musiversal will always prioritize the recording of the music over the live streaming feeds (audio and/ or video).

 

12 - Files handling
After the recording session we run a quality control on every session file. Only after then will we send the audio files and Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays).

 

13 - Audio rights ownership
You keep ownership of all your rights. Both copyright and recording rights are yours perpetually and worldwide. All musiversal recordings are 100% buyouts.

 

14 - Commercial audio usage
You have permission to use the recordings delivered by musiversal for commercial purposes without paying additional fees or royalties.

 

15 - Syncing audio with images
The recordings delivered by musiversal are cleared for syncing with images with the exception of the recording sessions which are held in the UK territory, which are cleared for audio commercial release only. If you wish to use the music you recorded in London for image-syncing please get in touch with us at hello@musiversal.com.

 

​16 - Credits
musiversal must be credited in the credit section of a project, film, TV show, radio show, podcast, online platform video or audio post, or social media post upon the usage of music recorded at one of musiversal's sessions. Multiple ways of crediting musiversal are accepted, including but not limited to: 

  • Music Production by musiversal

  • Music Recording by musiversal

  • Strings by musiversal

  • Orchestra by musiversal
     

When you share on social media, we kindly request you to tag our social media handles. We really want to see, like, comment, share and support your great work! Social handles:

  • Facebook: wearemusiversal

  • Instagram: wearemusiversal

  • YouTube: musiversal (tag during video uploading, on “Video tags”) 

  • Twitter: wearemusiversal

  • LinkedIn: musiversal

  • TikTok: wearemusiversal

  • Soundcloud: wearemusiversal

  • Reddit: u/musiversal

17 - Mixing and mastering service (Post-Production) revisions
If you would like musiversal’s engineers to make revisions or changes to the editing, mixing or mastering delivered, you must contact musiversal by email within 7 days from the first delivery date. After this period every delivery will be considered accepted.

 

18 - 100% Satisfaction Guaranteed
Our #1 priority at musiversal is your satisfaction. This means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. If we fail to meet your expectations we will Refund you for the entirety of your purchase or record a new session for you. We will go above and beyond for your music. Just reach out to our Customer Success Team. We’re here for you. Satisfaction. Guaranteed.
In case of refund, we withdraw your rights to use the recordings.

 

19 - Cancellation
We offer a full refund on cancellations up to 30 days prior to the scheduled recording session. In case you request to cancel fewer than 30 days prior to the scheduled recording, we offer a voucher equaling the value of the scheduled recording session.

20 - Use of reviews
We hold the right of publishing clients' reviews and feedback of our services on our website and other communication media.




For other (non-orchestra) remote sessions:


1 - Sending us information about your track
In order for our artists to be fully prepared for your session, we request that you send us your project information and track files. On the website booking screen, and also in your booking confirmation email, you will receive a link to add your session information and track files. This only takes a few minutes to complete, and we will ask you information including your track's BPM, bit depth, sample rate, an optional link to a reference track, a link for you to upload your music score and/or DAW session and finally any other additional details you may wish the artist to know. You must send this information at least 24 hours before the session, so that the artist can be fully prepared to work with you.

2. Files handling
After your recording session we run a quality control on every session file. Only after then will we send the audio files and Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays).

3 - Audio rights ownership
You keep ownership of all your rights. Both copyright and recording rights are yours perpetually and worldwide. All musiversal recordings are 100% buyouts.

4 - Commercial audio usage
You have permission to use the recordings delivered by musiversal for commercial purposes without paying additional fees or royalties.

5 - Syncing audio with images
The recordings delivered by musiversal are cleared for syncing with images with the exception of the recording sessions which are held in the UK territory, which are cleared for audio commercial release only. If you wish to use the music you recorded in London for image-syncing please get in touch with us at hello@musiversal.com.

6 - Credits
musiversal must be credited in the credit section of a project, film, TV show, radio show, podcast, online platform video or audio post, or social media post upon the usage of music recorded at one of musiversal's sessions. Multiple ways of crediting musiversal are accepted, including but not limited to: 

  • Music Production by musiversal

  • Music Recording by musiversal

  • Strings by musiversal

  • Orchestra by musiversal


When you share on social media, we kindly request you to tag our social media handles. We really want to see, like, comment, share and support your great work! Social handles:

  • Facebook: wearemusiversal

  • Instagram: wearemusiversal

  • YouTube: musiversal (tag during video uploading, on “Video tags”) 

  • Twitter: wearemusiversal

  • LinkedIn: musiversal

  • TikTok: wearemusiversal

  • Soundcloud: wearemusiversal

  • Reddit: u/musiversal


7 - Mixing and mastering service (Post-Production) revisions
If you would like musiversal’s engineers to make revisions or changes to the editing, mixing or mastering delivered, you must contact musiversal by email within 7 days from the first delivery date. After this period every delivery will be considered accepted.

8 - 100% Satisfaction Guaranteed
Our #1 priority at musiversal is your satisfaction. This means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Record a new session for you. Whatever it takes. Just reach out to our Customer Success Team. We’re here for you. Satisfaction. Guaranteed.
In cases of refund, we withdraw your rights to use the recordings.

9 - Cancellation
We offer a full refund on cancellations up to 7 days prior to the scheduled recording session. Within 7 days of the session, cancellations will incur a 50% session fee. In the case of a no-show, you will not be refunded.
 

Do you offer Skype/Zoom sessions?


Yes, I offer both Skype and Zoom sessions, as well as face to face. Please note that at this time, due to COVID-19 I am currently only working with clients on-line via Skype and Zoom. I will be able to offer face to face counselling services again as and when government guidelines dictate it is safe to do so.




What are your working hours?


My working hours are:​ Mondays - 0900 - 2000 Wednesdays - 0900 - 2000 Thursdays - 0900 - 2000 Saturdays - 0900 - 1200




Where are the counselling rooms?


In the day time, I work from home in NW7 and evening sessions take place at Millway Medical Practice NW7. ​ Whilst coronavirus restrictions are in place the majority of my appointments are via Skype/Zoom however I have recently started offering face-to-face appointments in my garden which is weather dependent. I am hoping to fully return to face-to-face work in September.




What are your fees?


20 Minute Telephone Assessment - Free Initial Assessment Session (1 hour) - £60 Standard Counselling Session (50 mins) - £60 *Block of 6 Sessions - £330 (equivalent of £55 per session) Couples Counselling Session (1 hour) - £75 *Six sessions - rate must be purchased in advance Concessions available: £35 per session for students and unemployed. Concession slots day time only.




What is your cancellation policy?


Cancellation of an appointment with less than 24 hours notice or failure to show will be charged the full session rate. I am however aware that unforseen circumstances may result in cancelling at short notice, and where possible I will always try to accomodate a new appointment within the same week.




What is your confidentiality policy?


Confidentiality is a very important aspect of the counselling relationship. Everything that is discussed in the counselling session is kept in the strictest of confidence. In our initial assessment, I will talk you through the details within the contract and will ask you to sign it as confirmation that you have read and agree with the content. To maintain a rigorous, professional practice, and as required by the British Association of Counselling Practitioners (BACP), brief factual notes will be made after each session, anonymised, and securely stored, so that you would not be identified by these notes.




Do you accept insurance?


Whilst I am a Registered Counsellor and working towards accreditation, I am not yet working with insurance companies.




What counselling qualifications do you have?


I hold an Advanced Diploma in Humanistic Integrative Counselling (BACP Accredited Course). I am a member of the British Association for Counselling and Psychotherapy (BACP). I am also a trained couples counsellor.




How can I book an appointment with you?


You can book a free initial 20-minute telephone consulation by clicking here. The next step is an initial one hour assessment (£60), after which, sessions will be 50 minutes in length. You can also book this via the link above. This will provide an opportunity to assess how we might best work together. I want you to have your own unique journey of self-discovery. Please note, any same day bookings will not be confirmed until you have received confirmation directly from me, either by phone or email.





All rights reserved ⓒ 2020
Rua Principal nr 21, Rojão Pequeno 
3440-226 Santa Comba Dão, Portugal
Musiverse Ltd 
make more music with musiversal
All rights reserved ⓒ 2020
Made with love and passion in Portugal, and all around the world. 
 
Musiverse Ltd 
Av. Miguel Bombarda nº36, 1050-165, Lisbon, Portugal
Make more music with musiversal.